Troubleshooting guide: Wireless printing

Library staff can provide general information or handouts for connecting to the network, but cannot troubleshoot problems related to a specific device or assist in making changes to device network settings and/or hardware configuration. The Library cannot guarantee that a device will work with the library's wireless network, nor can it guarantee that any particular website or electronic transaction will work.

Wireless access users should have up-to-date virus protection on their devices. The library will not be responsible for any information (i.e., credit card) that is compromised, or for any damage caused to hardware or software due to electric surges, security issues or consequences caused by viruses or hacking.

Issue 1: "This Document Failed to print" or "Access Denied" message is received

  1. Have you logged in to the Harborlink network by accepting our terms of use policy?
  2. Have you turned off User Account Control (If running Windows 7)
  3. Do you have administrative rights on your laptop?
  4. You may want to reboot the laptop, and re-download the software.
  5. Have you downloaded the correct program for the library where you are printing?

Issue 2: The LPTOne client doesn't launch and the printers don't map

  1. Are you running Windows XP or OSX 10.6 or later?
  2. Do you have administrative rights on your laptop?
  3. Have you turned off User Account Control (If running Windows 7)
  4. Have you downloaded the correct program for the library where you are printing?
  5. Are you using the right client launcher for your computer type?
  6. Reboot the laptop, try again.

Issue 3: The program does something unexpected, crashes, etc.

  1. Re-download the program from our website.
  2. Are you using the right client launcher for your computer type?
  3. Disable virus protection temporarily. This may interfere with LPTOne.
  4. Reboot the laptop, try again.