Tracking code:
54-2018

Date posted

Department

Circulation

Position type

Full-Time/Regular

Library Location

Worthington Park Library

Designated Position Hours

37 hours per week

Hourly Rate

$12.50
Schedule to be determined; but will include the following:
Every third Sunday: 12:15 p.m.-5:15 p.m. Monday through Thursday:
One day will be 9:00 a.m.-6:00 p.m.
One day will be 9:00 a.m.-5:00 p.m.
Two days will be 1:00 p.m.-9:00 p.m. And Friday or Saturday (50% Fridays and 50% Saturdays based on a six-week rotating schedule): 9:00 a.m. - 6:00 p.m.

Purpose

Under direct supervision, the Circulation Assistant serves patrons at the circulation desk and processes circulating materials.

Essential Position Functions

  1. Proactively provides customer service by assisting patrons with Public Access Catalog (PAC), check-out, self check-out, copiers, printers and locating or retrieving materials
  2. Answers questions and assists patrons in the use of library resources at various service points including phones and pick-up window
  3. Assists patrons with Library card accounts and resolves account disputes
  4. Locates, retrieves, sorts, restocks, checks-in and checks-out all library materials accurately and efficiently
  5. Performs duties of Circulation Aide, as needed

Required experience

Education, Training and/or Experience
  1. High school diploma or GED
  2. A minimum of one (1) year of customer service experience

Required skills

Knowledge, Skills, Abilities and Personal Characteristics
  1. Ability to maintain confidentiality and use appropriate judgment in handling information and records
  2. Ability to work accurately with attention to detail
  3. Ability to address and resolve patron conflicts equitably
  4. Ability to retain and follow circulation department policies and procedures
  5. Proficient in the use of the Integrated Library System (ILS)
  6. Ability to meet circulation department standards for shelving and sorting
  7. Ability to pass alphanumeric sorting test
  8. Ability to pass computer skills test