Terms of service

The Worthington Libraries Ask Us service is available for patrons to submit questions and inquiries to our reference department 24 hours a day, 7 days a week. Whenever possible, a direct answer will be provided; however, different questions often require different sources and strategies. Sometimes, as is the case with more involved topics, a list of resources, materials, or search strategies may be recommended.

Every attempt will be made to answer your question within 24 hours. However, longer response times may be experienced during weekend and holiday hours. Some requests may take longer. If this is the case, you will be notified and subsequently kept informed of the status of your question.

If you would rather speak to a librarian in person during open library hours, you can call us at 614-807-2626.

Library materials

If you have questions about your borrowed or reserved materials, or to renew materials you have checked out, visit My account, or call call us at 614-807-2626.

Medical and legal questions

Ask Us is able to provide short definitions and spellings of medical and legal terms, as well as recommend sources available in the libraries. Remember that librarians are not doctors or lawyers and are unable to provide detailed medical and legal advice or interpretation.


The Worthington Libraries specifically recognize that library records and patron information are confidential in nature. According to our policy on Confidentiality of Library and Patron Records, such records will be made available in the following situations:

  1. parents, guardians and custodians will have access to their minor children's records,
  2. in accordance with a subpoena, search warrant, or other court order, or to a law enforcement officer who is investigating a matter involving public safety in exigent circumstances,
  3. with the consent of the individual who is the subject of the record or information, or
  4. for library administrative purposes.

At the same time, patrons must realize that many internet connections are not secure and patrons must take care to protect their privacy. Worthington Libraries are not responsible for protecting the privacy of responses sent to joint or family e-mail accounts.

More information

If you have questions or require more information about this service, please contact our reference librarians at ask@worthingtonlibraries.org.